Lead Time and Delivery
Our website is kept as current as possible. We have a large number of shoes that are not displayed on the website as their availability cannot be guaranteed passed our original receipt of goods. From time to time goods ordered online may not be in stock in our store. We will procure the items as soon as possible. If there is to be a delay we will advise you via email of the expected delivery date. If at this point you do not wish to proceed with the transaction we will refund the entire purchase amount without question.
Goods in stock will be despatched by the next working day. As a general guideline deliveries to the eastern seaboard should take no longer than 2 days. Deliveries to the west will take a little longer.
Refunds and Returns
At the moment while trading hours are reduced, please direct returns to the following address.
PO Box 463, Hornsby NSW 1630
Please advise us at firstname.lastname@example.org prior to returning the shoes so we know whether you are after a refund or exchange.
We will happily provide refunds on goods that have not been worn and are a current stock item for us. Shoes must be received back into our store within 10 days of you receiving the goods. We require prior notification to the goods being returned otherwise there may be delays. Any postage or delivery costs to return the goods are at the buyers expense. If you would like to exchange for a different size the cost of returning and the cost of postage of the new size is the responsibility of the buyer. Goods must be returned in their original packaging. A replacement size will not be despatched until the original size has been received.
View our Size Chart.
If we order a style for you that we do not stock there are no refunds on the purchase. Any shoes bought on sale are non-refundable.
Complaints and Contacts
All of our contact details are on our website. We are not purely an online business but predominantly a physical retail store. We can be easily contacted with any questions and will reply promptly to your concerns.
We endeavour at all times to supply the highest level quality of goods and service possible. We welcome any feedback regarding your dealings with us and will respond to any concerns promptly.
The reward system for online purchases strictly applies to purchases made through the Forbes Footwear website. Registered users may use their points for a discount off their next online purchase. They cannot be redeemed in store.