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Types of Orthotics: Custom vs. Over-the-Counter

Got sore arches that just won’t quit? Or maybe your heels throb after a long shift on your feet?

If you’ve been thinking about orthotics to ease the discomfort, you’re not alone; and you’re definitely in the right place. And knowing what your options are, is the first step to walking easier.

Whether you’re dealing with foot fatigue, plantar fasciitis or just need better support inside your shoes, orthotics can help. But the big question remains: should you go custom, or will a trusty over-the-counter (OTC) insert do the trick?

Let’s walk you through the differences; so, you can feel confident choosing what’s right for your feet.

What Are Orthotics, Exactly?

Orthotics are shoe inserts designed to support your feet, improve alignment and reduce strain. They’re especially helpful for people with flat feet, high arches, heel pain or general foot discomfort. Some simply cushion your step, while others actively correct the way you walk.

You’ll often hear about two main types: custom orthotics and over-the-counter orthotics. Both have their place, but knowing how they compare can make all the difference.

Custom Orthotics Are Tailored for Your Feet

Custom orthotics are made specifically for your feet, usually after a podiatrist assesses your gait, posture and pressure points. They’re created from a mould or 3D scan to fit your foot shape precisely. These inserts can address specific conditions like chronic heel pain, bunions, or even knee and back problems linked to poor foot alignment.

Here’s where they’re great:

  • Personalised support – They match the exact contours of your feet to provide support and correction exactly where you need it.
  • Long-term correction – Ideal for ongoing issues like plantar fasciitis or flat feet.
  • Durable – Often made with higher-quality materials that last longer.
  • Modifiable – Once you have had the chance to wear them for a while your podiatrist can make modifications to them if necessary.
  • While the price may vary based on a umber of factors including material, production type and clinical variables they will generally cost several hundreds of dollars and often require a referral and a wait time for fitting and manufacturing.

Still, if you’re struggling with serious pain or foot conditions, they may be worth every cent.

Over-the-Counter Orthotics Are Convenient and Cost-Effective

Over-the-counter orthotics (also called “prefabricated insoles”) are widely available at pharmacies, shoe stores and, of course, at Forbes Footwear. These inserts come in different shapes, thicknesses and materials to suit a range of foot types and issues.

They’re great for:

  • Everyday aches and pains
  • Occasional discomfort from standing or walking long hours
  • Budget-conscious shoppers wanting quick relief
  • Testing your response to an arch support before spending more money on custom orthotics.
  • OTC orthotics aren’t made to fit your foot exactly, but many still offer solid arch support, heel cushioning and shock absorption. They are also a useful option if you are looking for multiple pairs so you don’t have to keep changing them between shoes.

If you’re unsure where to start, visiting a shoe store that offers professional fitting (like our Hornsby team!) can help match you with the right insole, even off the shelf.

Which Option Is Right for You?

The best choice depends on your feet, lifestyle and budget. Think about the following:

  • How severe is your discomfort?
    If you’re limping or in daily pain, custom might be the better call.
  • Do you have a diagnosed foot issue?
    A podiatrist may recommend custom orthotics tailored to your needs.
  • Just need some extra cushioning with arch support?
    OTC orthotics are a quick, affordable way to try added support.

And remember, shoes matter too. Even the best insert won’t help much if it’s sitting inside an ill-fitting shoe. Look for orthotic-friendly styles that provide room for inserts without compromising fit or comfort.

The Role of Orthotic-Friendly Footwear

At Forbes Footwear, we stock a wide range of shoes designed to work seamlessly with orthotics; whether they’re custom or over-the-counter. Think removable innersoles, extra depth, wider fittings and arch-supportive designs.

Brands like Cabello, Klouds and Revere are favourites among customers looking for comfort without sacrificing style. And if you’re not sure which insole or shoe combo will work best, our in-store experts are always happy to guide you.

When to See a Podiatrist

Sometimes, your feet need a bit more attention than an off-the-shelf solution can offer. If you’ve tried OTC orthotics and still have pain, or if your foot mechanics are affecting your knees, hips or back, it’s worth checking in with a podiatrist. They can assess what’s really going on and let you know if custom orthotics are the next step.

Final Steps to Happier Feet

Whether you’re slipping in an arch supported insert or investing in a custom orthotic, orthotics can be a game-changer for tired, aching feet. And at Forbes Footwear, we’re here to make sure your shoes match the support you need comfort, fit and all.

Pop into our Hornsby store for a professional fitting or browse our orthotic-friendly styles online. With over 80 years of helping Aussies find the right fit, you’re in good hands.